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Policy Agreement
RESCHEDULING AND CANCELLATION POLICY
Deposits, fees, and/or payments are non-refundable; however, deposits may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below. Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication and therefore promote healthy relationships between us.
PRIVATE LESSONS
All scheduled private lessons must be canceled or rescheduled a minimum of 72-Hours prior to the scheduled lesson time. Late cancellations and “No-Shows” will be charged at the normal rate.
• Private lesson packages must be completed within the agreed timeframe beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of the KK9 Private Trainer, to determine if the reason for the delay was warranted. Clients that wish to extend their end training date must submit a written statement requesting a delay, including the reason for the delay, and the proposed date to resume training. Clients must receive a written statement, from KK9 Private Trainer permitting them to extend their training end date.
• Payment is needed 72 hours prior or the session will be canceled. Payment guarantees the session availability.
• If cancellation is made <72 hrs prior, full payment is needed before the next session can be booked. If you cancel, miss, or reschedule an already rescheduled session, a refund will not be issued. . The time slot given to you takes from other clients and removes the option to fill it.
• Rescheduling it is not guaranteed, the only guaranteed sessions are those paid for and agreed upon.
• The first reschedule is refunded for the cost of the session. Any travel fees, processing fees, or after hour fees are non-refundable.
INCLEMENT WEATHER
In the event of severe cold or hot weather, or any other weather condition, which in our opinion threatens or impairs the health or safety of any dogs or persons participating in outdoor training sessions or the ability to productively carry out training outdoors, we reserve the right to move the training session indoors if a suitable indoor location is available, or to reschedule session.
TRAINING METHODS & EQUIPMENT
In providing training services and the conduct of group classes, the following apply:
a. Our training methods are positive and force-free. These are the only methods that will be used.
b. We will use treats primarily for reinforcement during training sessions. We are able to bring treats for an additional $5 per dog, but also ask that you have plenty of your dog’s favorite treats available as well.
c. We do not allow choke, prong, pinch, or shock collars on the dogs training with us. If you use any of these on your dog, please discuss this with us beforehand.
d. Equipment that is permitted includes leads, harnesses, solid leashes, flat buckle collars, head collars, and muzzles when needed.
e. All dogs in both private and group classes must remain on a leash at all times, unless otherwise instructed to do so. This is for everyone’s safety.
f. Children under the age of 16 in group classes must be accompanied by an adult.
PHOTO/ VIDEO
Photos and/or videos of training and of KK9 trainer are not permitted. Refusal to abide by this policy can result in the conclusion of the session and a refund (of current and future sessions paid) will not be issued. Only videos and pictures done by KK9 Private trainer are permissible for use on social media with the permission of client.
TREATS AND TRAVEL DETAILS
We ask that you bring your own treats/food for each session.
Homemade and limited ingredient treats can be provided for an additional $5 a session. Request for treats needs to be done within 24 hours of session time. Provide allergies (if any).
Distances are relative to Fort Bliss (Main Post)
$5 for travel within Fort Bliss
$15 for travel of 1-15 miles
$25 for travel of 16-30 miles
$35 for travel of 31-60 miles
$50 for travel of 60+ miles
AFTER HOURS
• Weekday after hours:
Monday-Friday 5am-8am
Monday-Friday 4pm-8pm
$15 after-hours charge (each session)
• Weekend after hours:
Weekend sessions 5am-8pm
$30 after-hours charge (each session)
NO GUARANTEE OF RESULTS
You recognize that the role you play in your dog’s learning process is integral to achieving desired results. Success in training a dog is dependent on the interest, commitment, and cooperation of the dog’s owner. In addition, the dog may have underlying conditions, instincts, or circumstances which inhibit reaching the desired training goals. You acknowledge and agree that there is no guarantee that your dog will achieve the desired level of training, despite the best efforts of KK9 Private Trainer. You further understand that the recommendation of any other product or service by KK9 Private Trainer is not a guarantee of satisfaction with that product or service.
I understand that a “no show” for a scheduled session will be counted as a session. I understand that session duration is determined by the trainer at the time of service (45-60 minutes) and that the time spent during the session discussing my dog, dog training and/or behavior is considered training/lesson time. I further understand and agree that if my dog is aggressive, it can be prohibited from continuing KK9 Private Trainer sessions. *No show status is determined at 15 minutes past the scheduled time. If the client shows up within those 15 minutes the trainer will not add on that time, and it will be billed in full.
I agree, understand, and acknowledge that the elimination or modification of behaviors is not guaranteed. I acknowledge that dog training will not provide exact results. Each dog is different regarding ability, breeding, and temperament. I agree to be fully committed in this training experience and play my active role in training.
I agree to accept responsibility for any damage done to property, persons, or other animals by my dog(s) caused through malicious, aggressive or improper behavior that may occur before, during, or after all services provided by KK9 Private Trainer. I assume all risks associated with participating in this training and will not hold KK9 Private Trainer responsible in the event of injury to myself, my family members/friends, or animals in and out of my home. I agree to comply with the instructions, rules and, decisions of the training instructor as it relates to the ability to safely complete each training session.
I agree and understand that the above-named dog participating in the training sessions is free of any infectious disease and is current on all appropriate vaccinations, including Bordetella, distemper, parvovirus and rabies (copy of vaccination record must be provided prior to first training session). If live fleas or other parasites are found on dog training will cease and sessions missed are not guaranteed to be rescheduled.
KK9 Private Trainer CAN/CAN'T (check box below) use my pet's photograph(s) and/or video(s) taken during training sessions for educational and promotional purposes in any type of media. This also includes any pictures or videos sent to KK9 Private Trainer.
I agree and covenant for myself, my heirs, executors, administrators and anyone else who may claim on my behalf to waive, release and discharge KK9 Private Trainer from all claims arising out of or in connection with or in any way related to these training sessions.